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Lucky Green Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you visit or use Lucky Green Casino. Please read them carefully before creating an account, depositing funds or playing any games. By accessing the website or using its services, you acknowledge that you have read, understood and agreed to these terms, together with any rules, notices or conditions displayed on relevant pages.
1. General conditions
These Terms & Conditions apply to your use of the Lucky Green Casino website, associated services, games, promotions and account features. They form an agreement between you and the operator of the website. If you do not agree with any part of these terms, you should not access the website or use its services.
The operator may update, amend or replace these terms when necessary. Changes may be made to reflect legal requirements, changes to services, security needs or operational developments. The current version published on the website will apply from the date it is made available, unless another effective date is stated. You should review this page regularly, particularly before using a service or promotion.
You are responsible for having suitable equipment, software and internet access to use the website. You must also take reasonable steps to keep your devices, passwords and account information secure. Lucky Green Casino may change, suspend or withdraw any part of the website where required for maintenance, security, compliance or other legitimate operational reasons.
Eligibility and lawful use
You must be legally permitted to participate in online gambling in the place where you are located. You must comply with all applicable Australian laws and any other laws that apply to you. You must not use the website if gambling is prohibited where you are, if you are under the applicable legal age, or if you have asked to be excluded or restricted from gambling services.
- Provide information that is accurate, complete and kept up to date.
- Use the website for your own personal and lawful purposes.
- Avoid using the website for fraud, money laundering, unlawful transactions or any other prohibited activity.
- Do not allow another person to use your account or attempt to access another person's account.
- Do not use software, devices or methods intended to interfere with games, transactions, security or website performance.
We may refuse access, suspend an account or cancel activity where we reasonably believe that these terms have been breached, information is inaccurate, an account is being misused, or an activity may expose the website, its users or the operator to risk. Any action will be handled in accordance with applicable law and relevant internal procedures.
2. Accounts, identity and transactions
Where an account is required, you may need to register using your own details. You are responsible for checking that the information provided is correct. We may request documents or other information to verify your identity, age, location, payment method or source of funds. Verification may be required before certain services, deposits, withdrawals or account changes can be completed.
You must keep your login details confidential and notify the operator promptly if you believe your account has been accessed without permission. Activity completed through your account may be treated as authorised unless you have reported a security issue or there is another reason to investigate. You should log out after using a shared or public device.
Deposits and withdrawals
Deposits and withdrawals are subject to the payment options, processing requirements and limits displayed on the website at the relevant time. You must use a payment method held in your own name unless an alternative arrangement is expressly permitted. A transaction may be delayed, declined, reversed or held for review where verification, technical, legal or security checks are required.
You are responsible for checking transaction details before confirming a payment. You should also consider any fees, currency conversion costs or conditions applied by your bank, payment provider or other financial institution. Lucky Green Casino is not responsible for charges imposed by a third party outside its reasonable control.
Funds must not be deposited or used for unlawful purposes. The operator may take steps required by law or its compliance procedures where a transaction appears suspicious, irregular or inconsistent with the information provided. You may be asked to complete additional checks before funds can be returned or withdrawn.
Game results and technical issues
Games are intended to operate according to their displayed rules and functionality. If a game, transaction or account balance is affected by an obvious technical error, system failure or other material malfunction, the operator may investigate and take reasonable corrective action. This may include voiding an affected round or correcting an incorrect balance, subject to applicable law.
You should not attempt to exploit an error or continue using a service that appears to be malfunctioning. If you notice an incorrect result, missing balance or other technical problem, stop using the affected feature and report it through the available support channel.
3. Promotions, content and privacy
Promotions and bonuses
Any promotion, bonus, tournament or special offer may have separate terms. Those terms may include eligibility requirements, expiry dates, wagering or playthrough conditions, game restrictions, maximum values, account restrictions and withdrawal conditions. The specific promotional terms displayed with an offer will apply in addition to these general terms.
You should read all promotional information before accepting an offer. Unless expressly stated otherwise, offers are intended for one person, one account and one household. The operator may remove or refuse a promotion where it believes the offer has been misused, duplicated, obtained through inaccurate information or claimed contrary to its conditions.
Website content and intellectual property
The website, including its design, text, graphics, logos, software and other materials, is protected by intellectual property rights. You may use the website for personal, non-commercial purposes in accordance with these terms. You must not copy, reproduce, modify, distribute, publish, reverse engineer or commercially exploit website content without appropriate permission.
Information on the website is provided for general information and may change without notice. We aim to keep content accurate and available, but we do not guarantee that every page will always be complete, current, uninterrupted or free from errors. Links to third-party websites may be provided for convenience, but third-party content and services are governed by their own terms and policies.
Privacy and communications
Personal information is handled in accordance with the applicable privacy notice and relevant privacy laws. Information may be collected and used for account administration, identity checks, payments, security, customer support, compliance, service improvement and responsible gambling measures. You should read the privacy information to understand how personal data may be collected, used, stored and disclosed.
By creating an account or using the website, you may receive service-related communications needed to manage your account or transactions. Marketing communications should be handled in accordance with the available preferences and applicable law. You can follow the unsubscribe or preference instructions included in a marketing message where available.
4. Responsible gambling, liability and general legal matters
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only gamble with money you can afford to lose, set personal limits before you start and take regular breaks. Do not chase losses, gamble when distressed, or use borrowed money for gambling.
If gambling is affecting your finances, relationships, work, health or wellbeing, stop and seek support from an appropriate Australian support service or qualified professional. Account restrictions, deposit controls, cooling-off options or self-exclusion may be available through the website. These tools can support safer gambling, but they do not replace personal responsibility or professional advice.
Disclaimers and liability
To the extent permitted by law, the website and its services are provided on an availability basis. We do not promise that access will always be uninterrupted, that every feature will be available in every location, or that the website will be free from defects, viruses or security risks. You use the website at your own risk.
Nothing in these terms excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law or other applicable legislation. Subject to those rights, the operator is not responsible for losses caused by events outside its reasonable control, misuse of an account, inaccurate information supplied by you, interruptions to third-party services or your failure to follow these terms.
Account closure and complaints
You may request the closure of your account or ask for gambling restrictions through the available account or support processes. Closure does not remove obligations that arose before closure, including obligations connected with transactions, verification, disputes or suspected misuse. The operator may retain information where required for legal, regulatory, security or record-keeping purposes.
If you have a question or complaint, use the support option made available on the website and provide enough information for the matter to be reviewed. You should keep copies of relevant transaction details and correspondence. Complaints will be considered under the operator's applicable procedures and any mandatory legal requirements.
If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms are governed by the laws that apply to the relevant service and user, subject to any mandatory rights or requirements that cannot be excluded.