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Privacy Policy
This Privacy Policy explains how Lucky Green Casino handles information connected with players and visitors to its website. We aim to collect, use, store and protect personal information in a fair, transparent and responsible way. By using the website, opening an account or contacting support, you acknowledge that your information may be handled as described below.
Information we may collect
Lucky Green Casino may handle information that is needed to provide online gaming services, maintain account security and meet applicable obligations. The information collected will depend on how you use the website, the services you access and the choices you make. We seek to collect information that is reasonably necessary for these purposes rather than information that has no relevant use.
Account and identification details
When you register or use an account, we may handle details such as your name, date of birth, residential information, contact details, username, account preferences and records of communications. We may also handle information used to confirm that an account belongs to the person using it and that the player meets applicable age and eligibility requirements.
Verification and compliance information
To support identity verification, security checks and responsible operation of the website, we may request verification documents or other information. This may include documents or details used to confirm identity, age, address, source of funds or account activity where such checks are considered necessary. We may also keep records of checks, decisions, risk indicators and communications relating to account safety, fraud prevention or compliance.
Payments and transactions
We may handle payment and transaction records, including deposits, withdrawals, wagers, winnings, account balances, payment method information and related transaction references. Payment details may be processed through payment service providers. We aim to limit the payment information we access to what is needed to process transactions, prevent misuse, resolve disputes and maintain accurate financial records.
Technical and usage information
When you visit or use the website, we may receive technical information such as your internet protocol address, browser type, operating system, device details, language settings, pages viewed, approximate location information and interaction records. We may also receive information about how the website performs and how players use its features. This information can help us improve functionality, identify unusual activity and maintain a secure service.
How we use information
Personal information may be used for purposes connected with operating Lucky Green Casino and supporting players. These purposes may include creating and managing accounts, providing requested services, processing deposits and withdrawals, recording gaming activity and responding to enquiries. Information may also be used to communicate with you about your account, service notices, security matters and changes that affect the website.
- To create, verify and administer your player account.
- To confirm identity, age, eligibility and account ownership.
- To process payments and maintain accurate transaction records.
- To detect, investigate and prevent fraud, money laundering, account misuse and other harmful or unlawful activity.
- To protect the website, our systems, players and third parties from security threats.
- To provide customer support and respond to complaints, requests and account questions.
- To understand website usage, troubleshoot faults and improve content, features and performance.
- To meet legal, regulatory, accounting, tax, risk management and record-keeping obligations.
- To send marketing communications where permitted and where you have provided the required permission or otherwise have a lawful basis to receive them.
Where information is used for marketing, you can choose not to receive promotional messages or withdraw your marketing consent. Service messages relating to account security, transactions, verification, responsible gaming or important changes may still be sent when they are necessary to provide the service or protect your account.
Lawful and responsible handling
We handle personal information only for relevant purposes and seek to use information that is accurate, appropriate and proportionate. Depending on the situation, processing may be necessary to provide a service you request, to comply with an obligation, to protect legitimate interests, to prevent harm or because you have given consent. If information is not provided when it is needed for account administration, verification or legal compliance, we may be unable to open, maintain or fully support an account.
Cookies, providers and information security
Cookies and similar technologies
The website may use cookies and similar technologies to remember preferences, maintain sessions, support account functions, measure performance and understand how pages are used. Some cookies are necessary for the website to operate, while others may help with analytics, personalisation or marketing. Cookies may store information on your device or allow information about your browser and website activity to be recognised when you return.
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect sign-in, account functions, website performance or the availability of some features. Your browser may also allow you to delete existing cookies, block particular types of cookies or ask for confirmation before cookies are stored.
Sharing information with service providers
Information may be shared with service providers and professional partners that help operate the website. These parties may support payment processing, identity and verification checks, fraud prevention, technology, hosting, communications, customer support, analytics, security and record management. They should receive information only where it is relevant to the service they provide and should handle it under appropriate confidentiality and security requirements.
Information may also be disclosed where necessary to comply with a valid legal request, protect rights and safety, investigate suspected wrongdoing, resolve a dispute or support the secure and lawful operation of the website. We do not treat personal information as a product for unrestricted sale.
Security measures
We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, account security processes, monitoring, secure transmission and internal procedures. No online service can guarantee complete security, so players should use strong passwords, keep login details confidential and contact support promptly if they suspect unauthorised account activity.
Storage, retention and international handling
Personal information may be stored electronically and may be handled by service providers operating in Australia or other countries. Where information is handled outside Australia, we seek to apply appropriate safeguards and require service providers to protect information in a manner suitable for the purpose for which it is provided. International handling may be necessary for technology, verification, payments, security or customer support.
We keep personal information only for as long as it is reasonably required for the purposes described in this Privacy Policy, unless a longer period is necessary. Some account, identity, payment, transaction, security and compliance records must be kept for a period required by law even after an account has been closed. When information is no longer required, it may be securely deleted, anonymised or disposed of in accordance with applicable procedures.
Closing an account does not necessarily result in immediate deletion of every record. We may need to retain certain information to meet legal and financial obligations, prevent repeat misuse, resolve disputes, maintain audit records or establish, exercise or defend legal claims. Access to retained information is limited to appropriate purposes.
Your privacy rights and requests
Depending on the circumstances and applicable requirements, you may have rights relating to the personal information we hold about you. These rights may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer needed, and withdrawing consent where processing is based on consent. You may also ask questions about how your information is used or object to certain forms of handling.
How to exercise your rights
To request access, correction or deletion of your data, or to withdraw consent to marketing, contact support@luckygreencasino.fun. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves account information or sensitive documents.
A request to delete information or withdraw consent does not always require immediate or complete removal. We may need to keep information where it is required for legal, security, transaction, dispute-resolution or record-keeping purposes. If deletion cannot be completed, we will seek to explain the relevant reason in general terms. We aim to respond to valid requests within a reasonable timeframe and may ask for clarification where necessary.
Updates to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from the date shown with the update, unless a different commencement date is stated. We encourage players to review this page periodically. If you continue to use Lucky Green Casino after an update, that use may indicate acceptance of the updated policy, subject to any rights available under applicable requirements.